Cancellation & Refund Policy

Booking Cancellation

• Cancellation requests must be submitted through official communication channels.
• Cancellation charges depend on airline, hotel, supplier, visa, or package conditions.
• Special fares and promotional bookings may be non-refundable.

Supplier-Based Refunds

Refund approvals are governed by airline, hotel, transport, activity, and third-party supplier policies. Trixy Holidays processes refunds only after supplier confirmation where applicable.

Flight Changes / Amendments

• Date changes, reissues, and itinerary modifications are subject to airline fare rules.
• Fare difference + airline change penalties may apply.
• Same-day changes may be restricted.

Refund Timelines

Approved refunds may take time depending on supplier processing timelines, banking systems, and payment processor settlement cycles.

Hotel / Package Cancellation

• Hotel and package cancellations depend on booking terms and supplier deadlines.
• Peak season, non-refundable, or last-minute bookings may have stricter cancellation terms.

Payment Reversal / Chargebacks

If a charge dispute or payment reversal is initiated, booking services, refund timelines, or ongoing travel assistance may be paused until resolution.

No Show Policy

Failure to use booked services without prior cancellation may result in complete forfeiture depending on supplier policy.

Visa / Documentation Services

Visa processing fees, documentation charges, and embassy-related payments may be non-refundable once initiated.

Exceptional Cases

Medical emergencies, force majeure, or extraordinary disruptions may be handled based on supplier flexibility, not guaranteed entitlement.